FAQs
General
Conversion
copywriting
Editing
General
Top 10
Translation
1. What are your business hours?
2. Do you offer US, UK, Canadian
and Australian English?
3. What’s the file format
you prefer to work with?
4. Do you rewrite or check for plagiarism?
5. Are all my details secure?
6. Do you offer free samples?
7. Do you offer express service?
8. How many words per day
can you edit or translate?
Our website is open for orders 24 hours a day, seven days a week.
Our customer support representatives are available between 9 a.m. and 9 p.m. CET (Central European Time), and on average respond to emails within an hour, or less.
Yes, we know all about metres and meters, instil and instill, humour and humor, and spanners and wrenches. Just specify what type of English you need when you place your order.
The hands-down winner is the MS Word .doc or .docx file formats. Sending us a .doc or.docx file is by far the best way to get your text edited or translated quickly and seamlessly. These file formats are handled beautifully by all operating systems and used by virtually every language professional. They also have great integrated tools (like Track Changes and Comments) for communicating clearly about your project.
Other plain text formats, such as .txt, are just fine, too – you just lose the communication capabilities. If .doc and .docx simply won’t work for you, please contact us about your scariest file formats . . . HTML, JavaScript, Python, C++, AutoCAD, etc.
We’re always up for a challenge, so don’t let a file format stop you from working with us.
No, we don’t check for plagiarism, nor do we write or rewrite work when you choose our editing or translation services. However, Denglisch Docs can provide the professional language services needed to ensure high-quality work.
Yes, Denglisch Docs uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our site. This is the same strength as ATMs (cash machines) and retail stores.
We do not store your payment details on our servers. For your personal and financial safety, the fields where you enter your information are securely served directly to your computer by our payment processor, and your details are communicated directly to our processor and your issuing bank, over encrypted connections.
The short answer: no.
The long answer: unlike other agencies, we do not offer any free samples. We keep our prices as low as possible to make our services affordable for everyone while still paying fair wages to our language professionals.
This means that we run our company on extremely lean profit margins. Asking our professionals to edit or translate for free on a regular basis will ultimately lead to price increases – and that wouldn’t be beneficial to you, our customers.
When it comes to ensuring quality down to every comma, space, and letter, faster isn’t always better.
Quality work and quality assurance require time. We believe that rush jobs undermine that quality, which could, in turn, adversely affect our customers’ reputation and damage their brands. That is why we do not offer any express service or promise unrealistic turnaround times.
Our competitors may call us slow. Our clients call us thorough and meticulous.
For editing services, we can edit up to 6,000 words per single order in 24 hours.
As for translation, we can handle 2,000 words a day, per single order.
This includes two rounds of quality assurance to make sure no typos or spacing inconsistencies slip through the cracks.
We do not offer astronomical numbers at cosmic speed for one simple reason: we refuse to sacrifice quality because we refuse to let our customers down.
Hold up, though . . . no need to take your 186,224-word document elsewhere. You have a couple of options.
If you can wait the required time based on our capacities above, feel free to place the order like usual.
If you absolutely must have a faster turnaround, you can send your work in sections (e.g., by chapter). You’ll have to divide your work into separate documents, place an order for each, and specify any style guide requirements or instructions in each of your orders.
Please note: Because different editors or translators will be assigned to each section of your document, it will be completed faster than it would be if just one person worked on it. However, having multiple people process different sections of the same text could pose a risk of style inconsistency.
COMPLIANT
Denglisch Docs GmbH is part of Metanoia Editing Inc.,
353 Lexington Avenue, New York, NY 10016.
Context is one of the Denglisch Docs brands.
Learn more at www.denglischdocs.com.
Denglisch is a registered trademark of Denglisch Docs GmbH.
®
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2023 Denglisch Docs GmbH
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FAQs
Top 10
General
Editing
1. What are your business hours?
1. Where do I find how many words
my text contains?
1. So what is Denglisch?
2. What if I want my footnotes
to be edited?
3. I’m concerned about copyright.
No one will be able to take my ideas,
will they?
4. What is the difference between
human editing and machine editing?
5. What kinds of documents
do you edit?
6. Do you offer website editing?
7. What types of files do you accept?
8. Can you edit PDF files?
9. Why can’t you just edit the text
of PDF files directly on the page?
10. Why are there still comments
on my clean file?
11. I sent you an MS Word file,
but I can’t see any corrections.
Why’s that?
12. I submitted an MS Word file,
and now all your revisions and
suggestions are highlighted
in red. How do I accept these
changes quickly?
13. Why can’t I make any changes
to the document you returned
to me?
14. I submitted a file type other than
MS Word. Why can’t I see what
you’ve changed?
15. Do you offer revisions?
17. Can I cancel my order?
18. Do you have a minimum order size?
20. Where can I find my editor’s code?
19. My deadline is sooner than
the turnaround time on the quote.
Is there a way I can get my
document edited faster?
16. What if I’m not satisfied
with your work?
2. Do you offer US, UK, Canadian
and Australian English?
3. What’s the file format you prefer
to work with?
4. Do you rewrite or check
for plagiarism?
5. Are all my details secure?
6. Do you offer free samples?
7. Do you offer express service?
8. How many words per day can you
edit or translate?
2. And what does Docs stand for?
3. So, what do you do?
4. Do you translate only into English?
5. Is Denglisch really so detrimental?
6. How are you cleaning up the
region of Denglish?
7. Where are you located?
8. Do you actually have human
professionals? Or is it just software?
9. Why Denglisch over Denglish?
10. How are Denglisch Docs and
Metanoia Editing related?
What is your product or service?
2. What are we creating?
Website copy
Newsletter campaign
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Other
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3. What do you want your clients to do?
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